What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a little secret; the art of delivering a great customer experience (CX) is the ability to leverage powerful data. Purchasers are gradually moving from online to offline and back at an increasingly rapid pace throughout the research…
Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the contact center world and is in time certain to happen now more than ever. While some contact centers have already migrated to the cloud world, there are some that are in the process of migrating and are taking a lot longer to.…
How can you improve your customer journey? Customers have higher expectations and a stronger effect on today's business decisions, as new communication developments and ever-changing technology are taking effect; especially when we reside in an age of constant connections. Customers are relying on a faster and more precise response. Therefore, it is important to always take a step further to…
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