Cention

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Voice

  • ClearIT

    ClearIT appreciates smart, flexible and reliable solutions that help you provide your customers with the best possible service. We have developed a dedicated customer service product with an integrated PBX and advanced functionality that handles everything from personalized customer management to complete mobility.

  • Puzzel

    The hyper connected digital customer wants service that is personalised, relevant and instantaneous. Puzzel's multi-channel cloud-based contact centre solution helps many thousands of agents deliver a seamless, low effort customer experience anytime, anywhere, through any channel, using any device.

  • Interactive Intelligence Group, Inc.

    Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations.

  • Mitel

    Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 60 million users with over 2,500 channel partners in more than 100 countries.

  • Asterisk

    Asterisk powers IP PBX systems, VoIP gateways, conference servers and other custom solutions. It is used by small businesses, large businesses, call centers, carriers and government agencies, worldwide. Asterisk is free and open source.

  • Enghouse

    Enghouse’s integrated communications solutions include multi-channel contact centre solutions with operator functions, forwarding, self-service, recording options, personal visit management as well as statistics and billing. These solutions give companies and organisations the freedom of choice to communicate with their clients according to their needs – quickly, efficiently and successfully.

  • Ameyo

    Ameyo Call center software help brands of all sizes to create the great customer experience. The Ameyo Customer Experience solution powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention and advocacy.

  • Twilio

    It’s hard to help customers when your technology won’t let you. Twilio lets you add new features and channels using communications APIs, so you can progressively upgrade the customer experience, not the hardware.


Bots / Chat extensions

  • Artificial Solutions

    Only Artificial Solutions’ technology helps you to create sophisticated natural language applications in a matter of weeks rather than the months or years it would take working with alternative products.

  • Now Interact

    Every website visitor is a potential buyer. But how do you differentiate between those who are going to buy, and those who are going to abandon? Now Interact gives you that intelligence in real-time. A smarter way to drive omni-channel sales.

    Our Predictive Intelligence technology enhances the performance of online personalization and customer service for brands with a significant transactional presence online.

  • Humany

    When you work with customer service you face a variety of challenges. At Humany, we have worked intensively on building the market’s best support platforms for many years. Everything we do is designed to make it easier to provide outstanding web-based service.

  • Keyreply

    Keyreply crafts the best chatbot experience based on your end customer and brand. Their experience means you can trust them to know what users will ask… even down to the best jokes the bot should tell, or how to answer questions about going on a date with the bot, or its favourite food.


Reporting

  • Visight

    Visight is a business intelligence solution provider focused on Customer Experience. Specialising in analysing data coming from all communication channels and data sources from various systems within organisations.

  • Cyngus Technologies

    Cyngus Technologies is a business intelligence solution provider focused on Customer Engagement. Specialising in analysing data coming from all communication channels and data sources from various systems within organisations.

  • Qlik

    We provide valuable insights for organisations to improve their strategic planning, decision-making and work performance that leads to increased profitability, enhanced service delivery and competitive advantage.

    Simple to use. More power than you can imagine.

    Search and explore vast amounts of data – all your data. With Qlik, you’re not constrained by preconceived notions of how data should be related, but can finally understand how it truly is related. Analyze, reveal, collaborate and act.

    Qlik lets you turn data into insights across all aspects of your business.


Customer survey

  • bright

    Ask your customers! Find out what your customers think about dealing with your company. In real time! Every day! Your customers' opinions lay the foundations for long-term, lucrative relationships. Our web-based survey solutions improve customer experiences and create loyalty.

  • Quicksearch

    Quicksearch is a survey company with influences from communication, management consulting and IT. By combining competences from multiple disciplines we can develop complete solutions that are simple to adjust to your operations. We have developed solutions for continuous customer and employee surveys that are a combination of systems, survey competence and communication.

  • Qualtrics

    Qualtrics is the most trusted enterprise research platform in the world with over 8,500 brands and 99 of the top 100 business schools using Qualtrics to make the most critical decisions.


CRM

  • salesforce

    Build more meaningful and lasting relationships and connect with your customers across sales, customer service, marketing, communities, apps and analytics.

  • SugarCRM

    SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market.

  • Microsoft Dynamics

    Customer engagement through CRM systems

    Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement by Microsoft Dynamics helps companies create long-term relationships with their customers by delivering exceptional experiences based on knowledge and trust.


Others

  • Smart Refill

    Smart Refill develops and promotes smart mobile services that make life a little simpler for everyone.

    We are an established development company with very high requirements for user-friendliness and security. In addition, we are of course PCI Level 1 certified. The bridge between useable solution and better business for our customers works with Smart Refill; whether we are developing mobile services for banks and mobile phone operators or for companies wanting to build efficient systems for their customer information.

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