Creating great customer experiences powered by AI
All your communication channels into a single, truly omnichannel, AI-powered platform giving you a full 360° view of your business.
Why Cention
Respond to customers on any channel
Providing omnichannel customer support solutions through communication channels like Chat, Email, Phone, SMS, Messaging and Social Media for elevated customer experience.
Truly
All the support you need
Unify and collaborate your entire workforce across voice, email, chat, sms, social media and webforms making it easier for businesses to handle customer response or customer queries.
Support
Automation
Automate, delegate and label tasks to keep errands in order of priority, time and value making agent’s tasks organized.
Support
Advanced CSS
Capabilities
Implement chatbots, website FAQs and Knowledge base to maximise the efficiency of your contact center.
Support
Grow your contact database
Gather and store personalized data with better customer profiling using artificial intelligence solutions.
Support
Integrations
Integrate apps and processes into your contact center to better fit your business needs.
Support
Knowledge Base
Support your agents by providing them organised and processed information within the workspace to refer to when responding to customers.
Support
Communication
flow
Allow agents to communicate and pass on messages in a safe space and easily acquire information from specific departments.
Truly
Errand Handling
Set up errand tags to categorize errands according to each purpose. This allows the right agent to attend to those customers and their needs more efficiently.
Feature
Prioritize errands
Keep errands in order of priority. The errands are sorted and classified according to time or value. When the agent completes the errand, the errand is closed and the next errand can be attended to.
Feature
Create personalized templates
Create a library of templates & scripted replies for frequently asked questions and situations. It will boost the efficiency of your team and allow them to give more customer resolutions in less time.
Feature
Errand Routing
Set up errand tags to categorize errands according to each purpose. This allows the right agent to attend to customers and their needs more effectively.
Why Cention
Collaboration
Allow agents to collaborate with other agents within the organization or external experts to help respond to customer queries whenever they require additional assistance.
Why Cention
Extensive analytics for better decision-making
Generate or customize a variety of reports such as SLA times, number of incoming errands, organization overview to evaluate your business and team performance. It is fully equipped with necessary tools to always keep your contact center COPC-compliant and verified by certified coordinators.
Clients are talking
Reputation by association is alright by us.
Agents love it.
Connect all agents, managers, and departments inside an all-in-one communications platform.
Finance love it.
Pay for what you use with our simple and transparent pricing.
Customers love you.
Agents never have to transfer a customer again with our Omnichannel contact centre software.
Latest articles
Manage, track & Analyze all incoming Messaging and Social Media customer queries.
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Omnichannel vs Multichannel
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with us today
Begin your Cention journey and let’s get the support you need.
