Built for a specific job
Our own fine-tuned LLMs and ML models focus on a defined scope. Specialist intelligence for the steps where it belongs.
Meet the intelligenceAutomate anything.
Close every case.
Cention is the only automation platform with a native case management system. A case is where work happens: one or more workflows bring AI, APIs, MCP and people together to get it done.
Created by a customer. Triggered by a system. Owned from the start.
Trusted by enterprise teams in 50+ countries
ElectroluxRustaInspiroStrawberry HotelsAffin Hwang CapitalBiotage
GIVE YOUR TEAM THEIR TIME BACK
Less chasing.
More work done.
THE MANUAL WAY
Find the order. Check the carrier.
Ask a colleague. Chase the update.
One delivery change can become a chain of searches, messages and handoffs. The customer waits while your team keeps the process moving by hand.
- 01Information scattered across systems
- 02The same details copied from place to place
- 03Exceptions waiting for someone to notice
With Cention: connect those steps in one workflow. Automate the routine actions. Bring in a person when judgement is needed, with the context ready.
ONE CASE. COMPLETE CONTEXT.
Change a delivery address
APIMCPEmailPeople
- 01Receive the requestIdentify the order and preserve the context✓
- 02Check the business rulesRead order status from the connected system✓
- 03Bring in the right personReview an exception with the full historyReview
- 04Update. Confirm. Complete.Resume execution and record the outcome→
Owner assignedEvery step recorded
Illustrative workflow · human review when needed
THE FOUNDATION
A case is not a ticket. It’s where work happens.
A case can begin with a customer, a system or another participant. One or more workflows carry out the work inside it. AI, APIs, MCP and people share the context — whether the process is fully automated or needs human judgement.
01 / EXECUTE
Turn repeated work into a repeatable process.
Run one or more workflows within a case. Coordinate the checks, actions and approvals needed to complete the work, across your systems and teams.
Explore workflows →02 / KEEP CONTEXTKeep the work moving when people step in.
The case exists from the start. Keep participants, information, decisions and outcomes together. A human contribution is another step in the work, with its context intact.
Explore case management →AUTOMATION IN PRACTICE
Your next automation is already on your team’s to-do list.
Order lookups. Return requests. Booking changes. Start with a process your team repeats every day, then build from there.
COMMERCE / ORDER STATUS
One request. A complete answer.
Identify the order, retrieve its status and delivery information, and send a useful update. Route missing or conflicting information to a person with the context already attached.
Explore the workflow →- 01Receive request
- 02Find order
- 03Check delivery
- 04Confirm outcome
OPEN BY DESIGN
Connect the way your business works.
APIs and MCP belong alongside email, chat and voice as ways for work to enter the platform and reach connected services. A workflow can start with a system as naturally as with a person.
APIsMCPEvents
Workflow + CaseShared context. Accountable execution.
PeopleSystemsChannels
THE RIGHT PARTICIPANT FOR EACH STEP
Specialist intelligence. Your choice at every step.
Use Cention’s own fine-tuned LLMs and ML models for focused tasks. Mix them with the models you prefer, business rules and human judgement. Choose what fits each step — not one model for everything.
Mix, match and keep your options open
Use Cention models, external providers or your own. Combine different choices in the same workflow.
Explore model choiceKnow when a person should decide
Use rules for predictable steps and people for decisions that need judgement. Keep every contribution connected to the case.
See human participationVISIBLE. TRACEABLE. ACCOUNTABLE.
Less chasing for updates. More confidence in the outcome.
See the actions, decisions and current state of the work. Understand where a process is waiting and who needs to become involved.
“AI, people, APIs and business systems can all participate. The work still needs an owner.”
TRUST & SECURITY
Built for business responsibility.
SOC 2 compliant, GDPR ready, ISO 27001 certified. Your data stays protected with enterprise-grade security and regional data residency options.
Explore the trust centre →SELECTED RESULTS REPORTED BY CENTION
COMMERCE45%Reduction in support tickets →FINANCIAL SERVICES60%Faster dispute resolution →SAAS & TECHNOLOGY60%Reduction in time-to-value →
Customer identities are confidential. Outcomes vary by workflow and implementation.
CLOUD PLATFORM. CLEAR MODEL CHOICES.
Our specialist models. Hosted by us.
Cention hosts its own fine-tuned LLMs and ML models. Processing by an external model provider is your choice, enabled only when you opt in — for example, by choosing OpenAI for a workflow step.
Explore model choice and hosting →CENTION CLOUDSpecialist intelligence.
Specialist intelligence.
No default handoff to an external model.
Cention models · Your preferred models · Your own models
Mix and match. Stay in control.FOR AUTOMATION & TRANSFORMATION PARTNERS
Build the automation your clients need.
Turn your understanding of a client’s business into workflows that do the work. Use Cention as the foundation for connected execution, cases and model choice.
Explore partnering with Cention →
FROM COMPLEXITY TO PROGRESS
What would you take off your team’s plate?
Bring one process to your demo. We’ll map the manual steps, show where Cention can do the work and identify where your people add the most value.