Personalize your customer support with Video Call
Solve customer issues faster and get personalized with your customers.
A single platform for all Engagements
We bring together all communication channels into one seamless pure omni-channel software for customer interaction
Why Video Call Support?
Have immediate real-time conversations with customers via video calls with your customers.
Increase performance with quality analytics
Cention Analytics will help you have more control of your customer support quality.
Increase Trust with customers
Having a face-to-face conversation helps customers feel more at ease and build trust with our brand.
Solve issues faster
Exchange accurate information in real-time and eliminate misunderstandings.
Video Chat Errand
Each video call errand will be created, making it easy to track, prioritize and follow-up with customers.
Screen Share and Co-browse
The same screen may be shared and accessed simultaneously by agents and customers to facilitate real-time information exchange while preserving the privacy and security of confidential information.
Keep track of your agents
Monitor your agent’s performance in real time using detailed analytics to assure that all calls are of high quality and to consistently enhance the quality of your contact center agents.
Clients are talking
Reputation by association is alright by us.
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The best customer experiences are built with Cention.
Make it personable.
Book your demo slot today.