Customer Service Quality: In Times of Crises

2020 has seen a rocky start for the customer service industry. The Covid 19 pandemic outbreak has become one of the worst crises we have faced in history. It has brought upon a massive disruption on the economy, with businesses forced to take sudden measures to salvage what they can from total annihilation. Incidentally, it also brought upon a sudden…

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Reports and Data on Cention: Optimizing Work Performance

In any business, one of the main objectives is to keep customers coming back for more. This means that customer experience must be kept at optimum level at all times. Faster and quality response to customer queries has been the key that holds excellent customer journey. To ensure performance level can be maintained at all times, Cention's Reports and Data…

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External Expert Integration with Slack

External Expert Integration with Slack There can be too many conversations going on within an organization at the same time, while keeping track of them can be messy and confusing. With that in mind, Slack was launched in 2014 as a collaboration platform startup. Now, the massively popular communication platform has an impressive tally of 12 million active daily users…

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Whatsapp Business API with Cention

Whatsapp has become one of the most preferred messaging applications with 55 billion messages sent everyday. With 1.6 billion users in over 180 countries, the in-demand messaging platform is well known for its optimized security level. Ever since Whatsapp Business was launched in 2018, the platform has turned into one of the most preferred communication channels for both businesses and…

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Social Isolation: Five Tech Tips to Help You Get Through

We are seeing the impact of the recent Covid-19 threat on multiple layers of society. Events of panic buying have occurred across the world due to the enforced social isolation as an attempt to curb further infection from becoming worse. As a result, stores are running out of stocks and streets become empty while medical institutions are barely able to…

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