Customer Experience: Make It or Break It

A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a perfect experience for our family turned slightly sour as some of the staff were not friendly nor very helpful to the visitors. Despite the obvious appeal of the island, what made us feel to never return to…


Let’s Wrap up 2019!

Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce, especially for us - as we celebrate our two decades serving the contact center industry from events to adding new features to our system helping us understand a lot about what the industry needs. Making your business easier and creating…


Getting to Where Customers Are: A New Frontier

Customers should not feel burdened to find you. When they do, there is a high chance that they may slip away to your competitors instead. Getting to where customers are is the key to keeping them close to your business.   Don't let them come to you. Reach out to your customers before they have to reach you.   No…



The Power of an Omni-channel Communication Platform To some businesses, bundling together the perfect solution can be confusing or complicated. To overcome this, why not us a smarter solution that has all the communication channels needed, housed in one platform? It's called Omnichannel. Businesses can’t settle for just any omnichannel communication platform. Previously, communications tech companies come up with overly…


Between Sales & Customer Support: A Blurred Line

There is a thin line that separates the differences between sales and customer support. The former engages potential customers on the front lines. On the other hand, the latter’s task is to solve problems and requests made to keep them coming back for more.   They may belong in two different departments, but they share the objective of gaining and…

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