Upselling & Cross Selling: Driving Future Revenues

“Would you like to add fries with your burger?”. You must have been asked this question at least once in your life as it is a classic example of cross-selling - selling a different service or product to customers. On the other hand, upselling is to encourage customers to purchase an upgrade for their initial purchase. Instead of asking if…

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Cloud Computing Market: Expectations for the Next Decade

Think of the cloud computing market, and you’ll find how vastly it has changed the way enterprises run their operations during the last decade. As businesses are constantly searching for cost effective solutions that allows better control over data, info, assets, and users, an exodus from conventional means to utilizing cloud based services was spurred on every operational level.  …

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Customer Experience: Make It or Break It

A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a perfect experience for our family turned slightly sour as some of the staff were not friendly nor very helpful to the visitors. Despite the obvious appeal of the island, what made us feel to never return to…

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Let’s Wrap up 2019!

Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce, especially for us - as we celebrate our two decades serving the contact center industry from events to adding new features to our system helping us understand a lot about what the industry needs. Making your business easier and creating…

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Getting to Where Customers Are: A New Frontier

Customers should not feel burdened to find you. When they do, there is a high chance that they may slip away to your competitors instead. Getting to where customers are is the key to keeping them close to your business.   Don't let them come to you. Reach out to your customers before they have to reach you.   No…

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