Get Connected 2019

Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact center industry. Various industry experts were invited to share their accumulated knowledge and insights on the ever-changing landscape of the current global business climate. The event was held in London, Norway and Sweden, and Cention was delighted to be one of the sponsors for…

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Contact Center Trends to Watch in 2020

As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily progressing over the past few years. Contact center trends in 2020 will dramatically evolve this industry as we know it. For instance, regardless of where your queries or errands come from, it should be easy for agents to manage…

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The Importance of Customer Communication Management

Maintaining good customer communication management is important in all businesses. From handling queries, managing appointments and responding to technical matters, all businesses are required to provide excellent customer communication management to ensure the smoothness and efficiency of their operations. However, is this the case with most, if not all, organizations? Definition of Customer Communication Management Let’s take a look first…

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