Why Switch to Cention?

Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve finally met your match! Why Cention? Question no more. We built a platform that gives your business everything it needs to communicate with your customers. Cention is changing the way your business interact. Whether customers are reaching out from calls, email, SMS, chat, social…

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Get Connected 2019

Get Connected 2019 is an event organized by Puzzel that highlights the latest trends and practices in the contact center industry. Various industry experts were invited to share their accumulated knowledge and insights on the ever-changing landscape of the current global business climate. The event was held in London, Norway and Sweden, and Cention was delighted to be one of the sponsors for…

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Contact Center Trends to Watch in 2020

As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily progressing over the past few years. Contact center trends in 2020 will dramatically evolve this industry as we know it. For instance, regardless of where your queries or errands come from, it should be easy for agents to manage…

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The Power of Data

What is the power of data and how can it hugely impact the performance of your business? Let us fill you in with a little secret; the art of delivering a great customer experience (CX) is the ability to leverage powerful data. Purchasers are gradually moving from online to offline and back at an increasingly rapid pace throughout the research…

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Why Businesses Should Move to Cloud Computing

Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the contact center world and is in time certain to happen now more than ever. While some contact centers have already migrated to the cloud world, there are some that are in the process of migrating  and are taking a lot longer to.…

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