Customer Experience: The Winning Secrets

When your customers are happy, so are you. Truthfully speaking, there is no exact formula to deliver a winning customer experience. However, we can all agree that great customer experience includes making things easy for your customers when they interact with your business. A few clicks, a few words, and they get what they want. Above all, customers prefer nothing…

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Customer Trust : It’s a Two Way Street

Earning customer trust needs more than simply having good products. For a business to run well, getting trust from customers is not just a requirement. It’s a necessity. Sure, people might choose to do business with you if your products or services are good. But the real catch to earn customer trust is - something else that we will discuss…

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Customer Experience: Make It or Break It

A few weeks ago, my family and I went to a famous island resort for a short vacation. What would have been a perfect experience for our family turned slightly sour as some of the staff were not friendly nor very helpful to the visitors. Despite the obvious appeal of the island, what made us feel to never return to…

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Let’s Wrap up 2019!

Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce, especially for us - as we celebrate our two decades serving the contact center industry from events to adding new features to our system helping us understand a lot about what the industry needs. Making your business easier and creating…

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Between Sales & Customer Support: A Blurred Line

There is a thin line that separates the differences between sales and customer support. The former engages potential customers on the front lines. On the other hand, the latter’s task is to solve problems and requests made to keep them coming back for more.   They may belong in two different departments, but they share the objective of gaining and…

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