Omnichannel

The Power of an Omni-channel Communication Platform To some businesses, bundling together the perfect solution can be confusing or complicated. To overcome this, why not us a smarter solution that has all the communication channels needed, housed in one platform? It's called Omnichannel. Businesses can’t settle for just any omnichannel communication platform. Previously, communications tech companies come up with overly…

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Between Sales & Customer Support: A Blurred Line

There is a thin line that separates the differences between sales and customer support. The former engages potential customers on the front lines. On the other hand, the latter’s task is to solve problems and requests made to keep them coming back for more.   They may belong in two different departments, but they share the objective of gaining and…

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Improving Agents Engagement with Customers

Improving agents engagement with customers is a part of the challenge of running a contact center. Just because one method works, it will not promise you the same result every time.    Agents need to be aware of what customers want. Improving agents engagement means that they need to adapt to changes, and they need to do it fast. While…

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Improving Contact Center Culture

Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a high employee turnover and job dissatisfaction. Agents never know when an incoming interaction is coming in. Now combine that with high stress, long hours, minimal opportunities for advancement and seasonal fluctuations. How can businesses improve their contact…

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Tips for Great Customer Support

Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your customers, you’re doing something wrong. It doesn’t matter how great your product or service is, creating a memorable customer experience is key. Below are a few ways to help you develop a strategy that will boost the success of your…

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