Let’s Wrap up 2019!

Let’s wrap up 2019! It’s the last day of the year. The contact center industry 2019 leaves us to reminisce, especially for us - as we celebrate our two decades serving the contact center industry from events to adding new features to our system helping us understand a lot about what the industry needs. Making your business easier and creating…

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Omnichannel

The Power of an Omni-channel Communication Platform To some businesses, bundling together the perfect solution can be confusing or complicated. To overcome this, why not us a smarter solution that has all the communication channels needed, housed in one platform? It's called Omnichannel. Businesses can’t settle for just any omnichannel communication platform. Previously, communications tech companies come up with overly…

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Between Sales & Customer Support: A Blurred Line

There is a thin line that separates the differences between sales and customer support. The former engages potential customers on the front lines. On the other hand, the latter’s task is to solve problems and requests made to keep them coming back for more.   They may belong in two different departments, but they share the objective of gaining and…

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Why Switch to Cention?

Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve finally met your match! Why Cention? Question no more. We built a platform that gives your business everything it needs to communicate with your customers. Cention is changing the way your business interact. Whether customers are reaching out from calls, email, SMS, chat, social…

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Collaboration Among Contact Center Agents

Collaboration among contact center agents is key to improving response time and ultimately, provide better customer experience. Typically, contact center agents will receive and solve problems on their own. Roadblocks happen when an agent is not able to solve a problem due to their lack of knowledge or experience. In some places, agents can be very competitive. Especially if it is…

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