Contact Center Trends to Watch in 2020

As we are closing into a new year, we are seeing changes in the contact center industry, which has been steadily progressing over the past few years. Contact center trends in 2020 will dramatically evolve this industry as we know it. For instance, regardless of where your queries or errands come from, it should be easy for agents to manage…

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Why Businesses Should Move to Cloud Computing

Should Contact Centers move to cloud technology? For many years, cloud technology has been widely discussed in the contact center world and is in time certain to happen now more than ever. While some contact centers have already migrated to the cloud world, there are some that are in the process of migrating  and are taking a lot longer to.…

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