Take a look.
There's a ton to learn.
Enables you to route a call depending on the type of product or service, customer location, and ensuring that the right agent manages it.
Provide the social network team with a series of guidelines for managing support problems and moving them from social media to the contact centre.
View all errands in an organized way, begin establishing a system where it will distribute the errands, and begin solving the problems that are taking place.
Support more personal than a regular voice call and businesses should really start looking into having video call support for their business.