Why Switch to Cention?

Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve finally met your match! Why Cention? Question no more. We built a platform that gives your business everything it needs to communicate with your customers. Cention is changing the way your business interact. Whether customers are reaching out from calls, email, SMS, chat, social…

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Collaboration Among Contact Center Agents

Collaboration among contact center agents is key to improving response time and ultimately, provide better customer experience. Typically, contact center agents will receive and solve problems on their own. Roadblocks happen when an agent is not able to solve a problem due to their lack of knowledge or experience. In some places, agents can be very competitive. Especially if it is…

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Choosing The Best Contact Center Software for Your Business

Choosing the best contact center software is crucial for any business. Every day, customers seek to ask questions, and which each inquiry, lies opportunity for your business to grow. However, how do you choose an excellent software that can cater to all your business needs? Here are some ways for choosing the best contact center software for your business. The…

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