Empowering Customer and Business Relationships

Integrate multiple solutions, database, and channels to elevate manager and agent experience, that begets an improved customer experience.

Why Cention

Everything for everyone

Make agents and managers lives easier when you equip your support team with a contact center and an all-in-one communications solution. Whether in the office or working remotely, we have the solution for you. Advanced capabilities, but simple to use.


Manage all errands (customer queries) and processes easily with a 360° view of all incoming errands.


Route each customer query according to department, category and priority.

100% SLA Uptime

Cut customer effort while maximizing employee and customer joy.


Easily integrate endless real-time services, applications, and popular CRMs.

Machine Learning

Use chatbots to answer common questions and save agents time.

Global Availability

Enjoy the industry’s highest and most inclusive SLA.

Why Cention

It's truly Omnichannel

Manage customer queries coming from all channels. Whether it’s email, live chat, SMS, social media,direct messaging, and other web forms.


Live Chat

Communicate in real-time with your customers with various supporting features for smooth interactions.



Route calls to the right agents with an IVR automated system and monitor calls between your customer support agents and customers.


Email Support

Respond to customers, send and recieve file attachments and conduct customer satisfaction surveys through email.


Video Call

Enhance real-time support and make it easier for customers to communicate their issue accurately by allowing them to video call.


Direct Messaging

Be where your customers are. Manage, track and connect with your customers on all Messaging and Social Media channels like Whatsapp, Twitter, Instagram, Facebook and many more.

Cention's Universe

Easily integrate with the systems you use

Why Cention

Extensive analytics for better decision-making

Predefined and customizable analytics dashboard for managers to work with all data reports gathered and turn them into information to better support your business decisions.

Clients are talking

Reputation by association is alright by us.

The Only
Contact Center
you will ever need.

Book your demo slot today.