Our Solution

Make agents’ lives easier while ensuring that your customers are happy.

Communication Channels

Channels

Enable interact with multiple customers with single software.

Email

Tool you need to respond effectively to your customers.

Live Chat

Reach more customers and interact with your customers in real-time.

Voice

Provide inbound and outbound powerful phone support.

Direct Messaging

Manage customer requests across all social channels.

SMS

Reach more customers with short message service.

Video Call

Communicate 'face-to-face' virtually through live video interactions.

Top Features

All Top Features

A great contact center leverages all the crucial tools.

Collaboration

Reach more customers with collaboration.

Knowledge Base

Reach more customers with knowledge base.

Chatbot

Reach more customers with chatbot Artificial intelligence.

Blog

Gain information on customer support and the contact center world.

Video Library

Understanding Cention through video.

E-Book Library

Learn more about how you can elevate your customer experience.

Webinars

All talks about CX and the contact center world.

API Documentation

Containing instructions about how to effectively use and integrate with an API.

Connectors

Integrate your contact center with the best of the best.

About Us

We help to elevate your customer experience.

Career

Join the Cention Family.

Our Clients

Reputation by association is alright by us.

Legal

Legal guidance and resources.