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Our solution

Our Solution
Agents’ lives are easier while ensuring that your customers are happy.

Communication Channels

Channels
Enable interact with multiple customers with single software.

Email
Tool you need to respond effectively to your customers.

Live Chat
Reach more customers and interact with your customers in real-time.

Voice
Provide inbound and outbound powerful phone support.

Direct Messaging
Manage customer requests across all social channels.

SMS
Reach more customers with short message service.

Video Call
Communicate 'face-to-face' virtually through live video interactions.

Top Features

All Top Features
A great contact center leverages all the crucial tools.

Collaboration
Reach more customers with collaboration.
Knowledge Base
Reach more customers with knowledge base.
Chatbot
Reach more customers with chatbot Artificial intelligence.
Pricing
Resources

Blog
Gain information on customer support and the contact center world.

Video Library
Understanding Cention through video.

E-Book Library
Learn more about how you can elevate your customer experience.

Webinars
All talks about CX and the contact center world.

API Documentation
Containing instructions about how to effectively use and integrate with an API.

Connectors
Integrate your contact center with the best of the best.
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Join the Cention Family.

About Us
We help to elevate your customer experience.

Our Clients
Reputation by association is alright by us.

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Legal guidance and resources.
Trust Center

omnichannel challenges

Cracking the Omnichannel Challenge: Meeting Demands and Expectations

Crisis Management tw

Crisis Management : Coping with Technology

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113 31 Stockholm
Sweden.

Menara Worldwide,
198, Jalan Bukit Bintang,
55100, Kuala Lumpur,
Malaysia.

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