Last updated 20-05-2022
You are billed monthly or yearly in advance for Cention Contact Center:
- The Cention products in your subscription,
- the plan you select (including add-ons), and
- the number of agents (users) that have active accounts any time during a month or if the agreement so state by volume of conversations made each month.
Overages and credits
We know that your usage may change. If you increase or decrease the number of agents (users), or change which Cention products or plans you use, we may charge you overages or issue you credits. These charges or credits will be based on how and when your Pricing Metrics changed over the course of the last month. We will also charge any additional usage above the agreed minimum usage for volume based metrics customers.