Foundation
One channel
$39
per user per month
(billed annually)
$41
for monthly payment
(billed annually)
$41
for monthly payment
Two channels
$52
per user per month
(billed annually)
$55
for monthly payment
All channels
$66
per user per month
(billed annually)
$69
for monthly payment
Professional
One channel
$68
per user per month
(billed annually)
$72
for monthly payment
Two channels
$91
per user per month
(billed annually)
$96
for monthly payment
All channels
$114
per user per month
(billed annually)
$120
for monthly payment
Enterprise
One channel
$88
per user per month
(billed annually)
$93
for monthly payment
Two channels
$118
per user per month
(billed annually)
$124
for monthly payment
All channels
$147
per user per month
(billed annually)
$155
for monthly payment
| Features | Foundation | Professional | Enterprise |
|---|---|---|---|
| Routing | ✓ | ✓ | ✓ |
| Queue priorities | ✓ | ✓ | ✓ |
| Basic errand handling | ✓ | ✓ | ✓ |
| Errand history | ✓ | ✓ | ✓ |
| Customer history | ✓ | ✓ | ✓ |
| Errand notes | ✓ | ✓ | ✓ |
| Up to 10 areas | ✓ | ✓ | ✓ |
| Spell check 80+ languages | ✓ | ✓ | ✓ |
| Knowledge base | ✓ | ✓ | ✓ |
| Search | ✓ | ✓ | ✓ |
| Predefined reports | ✓ | ✓ | ✓ |
| Email support 8-5 | ✓ | ✓ | ✓ |
| 6 months storage of data | ✓ | ✓ | ✓ |
| Attachments up to 10 MB | ✓ | ✓ | ✓ |
| Advanced errand handling | ✓ | ✓ | |
| Feature system enabled | ✓ | ✓ | |
| OMNI channel | ✓ | ✓ | |
| Bots | ✓ | ✓ | |
| Proactive chat | ✓ | ✓ | |
| Grouping of errands | ✓ | ✓ | |
| Due date | ✓ | ✓ | |
| Classification | ✓ | ✓ | |
| Satisfaction surveys | ✓ | ✓ | |
| Advanced reports | ✓ | ✓ | |
| Automatic reports | ✓ | ✓ | |
| External Experts | ✓ | ✓ | |
| Live translation | ✓ | ✓ | |
| Q&A | ✓ | ✓ | |
| Notifications | ✓ | ✓ | |
| 1 Organization | ✓ | ✓ | |
| Unlimited areas | ✓ | ✓ | |
| Integration enabled | ✓ | ✓ | |
| VPN & Firewall enabled | ✓ | ✓ | |
| Email & phone support 8-5 | ✓ | ✓ | |
| 12 months storage of data | ✓ | ✓ | |
| Attachments up to 20 MB | ✓ | ✓ | |
| Exports | ✓ | ||
| Voice logging | ✓ | ||
| High Availability | ✓ | ||
| High volume API | ✓ | ||
| Unlimited organizations | ✓ | ||
| Implementation support | ✓ | ||
| Assigned implementation specialist | ✓ | ||
| 60 days coaching | ✓ | ||
| Email & phone support 24/7 | ✓ | ||
| 24 months storage of data | ✓ | ||
| Attachments up to 30 MB | ✓ |
