Pricing
Foundation

One channel
$39
per user per month
(billed annually)
$41
for monthly payment
(billed annually)
$41
for monthly payment
Two channels
$52
per user per month
(billed annually)
$55
for monthly payment
All channels
$66
per user per month
(billed annually)
$69
for monthly payment
Professional

One channel
$68
per user per month
(billed annually)
$72
for monthly payment
Two channels
$91
per user per month
(billed annually)
$96
for monthly payment
All channels
$114
per user per month
(billed annually)
$120
for monthly payment
Enterprise

One channel
$88
per user per month
(billed annually)
$93
for monthly payment
Two channels
$118
per user per month
(billed annually)
$124
for monthly payment
All channels
$147
per user per month
(billed annually)
$155
for monthly payment
Features | Foundation | Professional | Enterprise |
---|---|---|---|
Routing | ✓ | ✓ | ✓ |
Queue priorities | ✓ | ✓ | ✓ |
Basic errand handling | ✓ | ✓ | ✓ |
Errand history | ✓ | ✓ | ✓ |
Customer history | ✓ | ✓ | ✓ |
Errand notes | ✓ | ✓ | ✓ |
Up to 10 areas | ✓ | ✓ | ✓ |
Spell check 80+ languages | ✓ | ✓ | ✓ |
Knowledge base | ✓ | ✓ | ✓ |
Search | ✓ | ✓ | ✓ |
Predefined reports | ✓ | ✓ | ✓ |
Email support 8-5 | ✓ | ✓ | ✓ |
6 months storage of data | ✓ | ✓ | ✓ |
Attachments up to 10 MB | ✓ | ✓ | ✓ |
Advanced errand handling | ✓ | ✓ | |
Feature system enabled | ✓ | ✓ | |
OMNI channel | ✓ | ✓ | |
Bots | ✓ | ✓ | |
Proactive chat | ✓ | ✓ | |
Grouping of errands | ✓ | ✓ | |
Due date | ✓ | ✓ | |
Classification | ✓ | ✓ | |
Satisfaction surveys | ✓ | ✓ | |
Advanced reports | ✓ | ✓ | |
Automatic reports | ✓ | ✓ | |
External Experts | ✓ | ✓ | |
Live translation | ✓ | ✓ | |
Q&A | ✓ | ✓ | |
Notifications | ✓ | ✓ | |
1 Organization | ✓ | ✓ | |
Unlimited areas | ✓ | ✓ | |
Integration enabled | ✓ | ✓ | |
VPN & Firewall enabled | ✓ | ✓ | |
Email & phone support 8-5 | ✓ | ✓ | |
12 months storage of data | ✓ | ✓ | |
Attachments up to 20 MB | ✓ | ✓ | |
Exports | ✓ | ||
Voice logging | ✓ | ||
High Availability | ✓ | ||
High volume API | ✓ | ||
Unlimited organizations | ✓ | ||
Implementation support | ✓ | ||
Assigned implementation specialist | ✓ | ||
60 days coaching | ✓ | ||
Email & phone support 24/7 | ✓ | ||
24 months storage of data | ✓ | ||
Attachments up to 30 MB | ✓ |