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Foundation

One channel Two channels All channels
$39 $52 $66
per user per month
(billed annually)
per user per month
(billed annually)
per user per month
(billed annually)
$41
for monthly payment
$55
for monthly payment
$69
for monthly payment

Includes

  • Unlimited email accounts
  • Unlimited chat fronts
  • Unlimited social media pages / communications
  • Unlimited SMS numbers in- and outbound
  • Routing
  • Queue priorities
  • Basic errand handling
  • Errand history
  • Customer history
  • Errand notes
  • Up to 10 areas
  • Spell check 80+ languages
  • Knowledgebase
  • Search
  • Predefined reports
  • Email support 8-5
  • 6 months storage of data
  • Attachments up to 10 MB

Professional

One channel Two channels All channels
$68 $91 $114
per user per month
(billed annually)
per user per month
(billed annually)
per user per month
(billed annually)
$72
for monthly payment
$96
for monthly payment
$120
for monthly payment

Includes

  • Foundation +
  • Advanced errand handling
  • Feature system enabled
  • OMNI channel
  • Grouping of errands
  • Bots
  • Due date
  • Classification
  • Satisfaction surveys
  • Advanced reports
  • Automatic reports
  • External Expert
  • Live translation
  • Q&A
  • Notifications
  • 1 Organization
  • Unlimited areas
  • Integration enabled
  • VPN & Firewall enabled
  • Email & phone support 8-5
  • 12 months storage of data
  • Attachments up to 20 MB

Enterprise

One channel Two channels All channels
$88 $118 $147
per user per month
(billed annually)
per user per month
(billed annually)
per user per month
(billed annually)
$93
for monthly payment
$124
for monthly payment
$155
for monthly payment

Includes

  • Professional +
  • Exports
  • High Availability
  • High volume API
  • Unlimited organizations
  • Implementation support
  • Assigned implementation specialist
  • 60 days coaching
  • Email & phone support 24/7
  • 24 months storage of data
  • Attachments up to 30 MB

Features Foundation Professional Enterprise
Routing
Queue priorities
Basic errand handling
Errand history
Customer history
Errand notes
Up to 10 areas
Spell check 80+ languages
Knowledgebase
Search
Predefined reports
Email support 8-5
6 months storage of data
Attachments up to 10 MB
Advanced errand handling  
Feature system enabled  
OMNI channel  
Bots  
Proactive chat  
Grouping of errands  
Due date  
Classification  
Satisfaction surveys  
Advanced reports  
Automatic reports  
External Experts  
Live translation  
Q&A  
Notifications  
1 Organization  
Unlimited areas  
Integration enabled  
VPN & Firewall enabled  
Email & phone support 8-5  
12 months storage of data  
Attachments up to 20 MB  
Exports    
Voice logging    
High Availability    
Hight volume API    
Unlimited organizations    
Implementation support    
Assigned implementation specialist    
60 days coaching    
Email & phone support 24/7    
24 months storage of data    
Attachments up to 30 MB    

 

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