Pricing

Foundation

One Channel

$41

per user/month billed annually

Two Channels

$55

per user/month billed annually

All Channels

$69

per user/month billed annually

Professional

One Channels

$72

per user/month billed annually

Two Channels

$96

per user/month billed annually

All Channels

$120

per user/month billed annually

Enterprise

One Channel

$93

per user/month billed annually

Two Channels

$124

per user/month billed annually

All Channels

$155

per user/month billed annually

Features

[simple_tooltip content=’Moves your incoming errands to the right queue automatically. ‘]Routing[/simple_tooltip]
[simple_tooltip content=’Allows you to set priorities on your queues to make sure the agents handle the most important queues first. ‘]Queue priorities[/simple_tooltip]
[simple_tooltip content=’Gives you features such as forwarding errands to other agents/queues.’]Basic errand handling[/simple_tooltip]
[simple_tooltip content=’Complete history of the whole errand thread, showing you what was replied, by which agent and when.’]Errand history[/simple_tooltip]
[simple_tooltip content=’Complete history of all errands received from the customer.’]Customer history[/simple_tooltip]
[simple_tooltip content=’Allows agents/team leaders to add notes about the errands for internal purposes.’]Errand notes[/simple_tooltip]
[simple_tooltip content=’You can add up to 10 queues in your system.’]Up to 10 areas[/simple_tooltip]
[simple_tooltip content=’Spell check for every language needed, from Arabic to Russian.’]Spell check 80+ languages[/simple_tooltip]
[simple_tooltip content=’Add Q&A’s to help the agents give correct replies to customer questions, or help your customers find answers on your website. You can add different knowledge bases for different queues.’]Knowledge base[/simple_tooltip]
[simple_tooltip content=’The search feature helps you find any errand that ever arrived in the system. It also shows you when it was replied to, by whom and when.’]Search[/simple_tooltip]
[simple_tooltip content=’Cention comes with a number of standard reports that will cover almost anything you can possibly need.’]Predefined reports[/simple_tooltip]
[simple_tooltip content=’Contact our support if you need any help during office hours.’]Email support 8-5[/simple_tooltip]
[simple_tooltip content=’We keep all your errand data for 6 months.’]6 months storage of data[/simple_tooltip]
[simple_tooltip content=’You can add/receive attachments that are 10 MB per errand.’]Attachments up to 10 MB[/simple_tooltip]
[simple_tooltip content=’Gives you features such as SLA settings, coloring of specific errands in the errand list to find them easily, External experts and errand collaboration.’]Advanced errand handling[/simple_tooltip]
[simple_tooltip content=’You can choose among a large number of features to tailor the system to fit your every need.’]Feature system enabled[/simple_tooltip]
[simple_tooltip content=’Handle all your channels in one system. Answer a tweet over email or an email in messenger.’]OMNI channel[/simple_tooltip]
[simple_tooltip content=’Put bots to work through Cention, side by side with your agents. Ready made connectors to many bot-providers.’]Bots[/simple_tooltip]
[simple_tooltip content=’Add a proactive chat on specific pages on your website to help your customers.’]Proactive chat[/simple_tooltip]
[simple_tooltip content=’The system will group all errands in a thread so that an agent can take all open errands in the thread and reply to them/close them with the click of a button.’]Grouping of errands[/simple_tooltip]
[simple_tooltip content=’Set a due date for an errand to make sure it will be replied to within the specified time. The system will remind you.’]Due date[/simple_tooltip]
[simple_tooltip content=’What type of errands are your agents handling? Add your own tags to get an idea of what your customers are asking for. You can have up to 3 levels of tags.’]Classification[/simple_tooltip]
[simple_tooltip content=’Are your customers happy with your service? Automatically add a satisfaction question to the outgoing answer and decide what should happen depending on what they answer, for example a simple “thank you” page or to contact the customer.’]Satisfaction surveys[/simple_tooltip]
[simple_tooltip content=’Create your own reports using our extensive list of key values.’]Advanced reports[/simple_tooltip]
[simple_tooltip content=’Create reports and have them generated and emailed to you (and others) at a specified time.’]Automatic reports[/simple_tooltip]
[simple_tooltip content=’If your agents doesn’t know how to deal with a customer email, they can ask an external person (somebody who doesn’t work in the system) for help. A request is sent from the errand to an expert and their reply is sent back to the errand. The agent keeps the errand to make sure the customer gets a reply in the end.’]External Experts[/simple_tooltip]
[simple_tooltip content=’Helps the agents to handle errands in languages they don’t speak, no matter which channel. They choose which language they want the incoming question to be translated to, reply in that language and the customers will get the replies in their languages.’]Live translation[/simple_tooltip]
[simple_tooltip content=’Use our notification system to make sure no errands expire (exceeds your SLA), that you have agents active for chat during opening ours, etc. An email will be sent to specified persons when something is not right.’]Notifications[/simple_tooltip]
[simple_tooltip content=’Organization is a way to categorize your queues.’]1 Organization[/simple_tooltip]
[simple_tooltip content=’Add as many queues as you want.’]Unlimited areas[/simple_tooltip]
[simple_tooltip content=’Integrate your other customer systems with Cention.’]Integration enabled[/simple_tooltip]
[simple_tooltip content=’Add extra security on top of SSL.’]VPN & Firewall enabled[/simple_tooltip]
[simple_tooltip content=’Contact Cention support on either email or phone during office hours.’]Email & phone support 8-5[/simple_tooltip]
[simple_tooltip content=’We will store all your errand data for 12 months. ‘] 12 months storage of data [/simple_tooltip]
[simple_tooltip content=’You can add/receive attachments that are 20 MB per errand.’]Attachments up to 20 MB[/simple_tooltip]
[simple_tooltip content=’Use our exports feature to extract any errand data from the system if you want to dig deeper than what you can do using reports.’]Exports[/simple_tooltip]
[simple_tooltip content=’Integrate your phone system with Cention to be able to log all incoming phone calls. The agent can add information about the call as well.’]Voice logging[/simple_tooltip]
[simple_tooltip content=’99.9% guarantied uptime.’]High Availability[/simple_tooltip]
[simple_tooltip content=’Use intensive API’s and triggers to communicate in real-time to CRM/Voice/other systems.’]High volume API[/simple_tooltip]
[simple_tooltip content=’Add as many organizations as you need to categorize your queues. ‘]Unlimited organizations[/simple_tooltip]
[simple_tooltip content=’Contact Cention Support if you need any help with your system set up.’]Implementation support[/simple_tooltip]
[simple_tooltip content=’A Cention specialist will be assigned to you to help you set up your system to best fit your organization.’]Assigned implementation specialist[/simple_tooltip]
[simple_tooltip content=’Have an assigned expert from Cention helping you to achieve even greater implementation success.’]60 days coaching[/simple_tooltip]
[simple_tooltip content=’Contact Cention Support by email or phone at any time.’]Email & phone support 24/7[/simple_tooltip]
[simple_tooltip content=’We keep all your errand data for 24 months.’]24 months storage of data[/simple_tooltip]
[simple_tooltip content=’You can add/receive attachments that are 30 MB per errand.’]Attachments up to 30 MB[/simple_tooltip]

Foundation

Professional


Enterprise

 

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