Voice

[simple_tooltip content=’The hyper connected digital customer wants service that is personalised, relevant and instantaneous. Puzzel multi-channel cloud-based contact centre solution helps many thousands of agents deliver a seamless, low effort customer experience anytime, anywhere, through any channel, using any device.’][/simple_tooltip]

[simple_tooltip content=’The hyper connected digital customer wants service that is personalised, relevant and instantaneous. Puzzel multi-channel cloud-based contact centre solution helps many thousands of agents deliver a seamless, low effort customer experience anytime, anywhere, through any channel, using any device.’] [/simple_tooltip]

[simple_tooltip content=’Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 60 million users with over 2,500 channel partners in more than 100 countries.’] [/simple_tooltip]

[simple_tooltip content=’Enghouse integrated communications solutions include multi-channel contact centre solutions with operator functions, forwarding, self-service, recording options, personal visit management as well as statistics and billing. These solutions give companies and organisations the freedom of choice to communicate with their clients according to their needs – quickly, efficiently and successfully.​’] [/simple_tooltip]

[simple_tooltip content=’Ameyo Call center software help brands of all sizes to create the great customer experience. The Ameyo Customer Experience solution powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention and advocacy.

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[simple_tooltip content=’It’s hard to help customers when your technology won’t let you. Twilio lets you add new features and channels using communications APIs, so you can progressively upgrade the customer experience, not the hardware.’] [/simple_tooltip]

[simple_tooltip content=’Asterisk powers IP PBX systems, VoIP gateways, conference servers and other custom solutions. It is used by small businesses, large businesses, call centers, carriers and government agencies, worldwide. Asterisk is free and open source.

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Automation

Collaboration

Chat extensions

[simple_tooltip content=’Only Artificial Solutions’ technology helps you to create sophisticated natural language applications in a matter of weeks rather than the months or years it would take working with alternative products.​
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[simple_tooltip content=’Every website visitor is a potential buyer. But how do you differentiate between those who are going to buy, and those who are going to abandon? Now Interact gives you that intelligence in real-time. A smarter way to drive omni-channel sales.

Our Predictive Intelligence technology enhances the performance of online personalization and customer service for brands with a significant transactional presence online.’] [/simple_tooltip]

[simple_tooltip content=’When you work with customer service you face a variety of challenges. At Humany, we have worked intensively on building the market’s best support platforms for many years. Everything we do is designed to make it easier to provide outstanding web-based service.’] [/simple_tooltip]

Reporting

[simple_tooltip content=’Visight is a business intelligence solution provider focused on Customer Experience. Specialising in analysing data coming from all communication channels and data sources from various systems within organisations.’] [/simple_tooltip]

[simple_tooltip content=’We provide valuable insights for organisations to improve their strategic planning, decision-making and work performance that leads to increased profitability, enhanced service delivery and competitive advantage.

Simple to use. More power than you can imagine.

Search and explore vast amounts of data – all your data. With Qlik, you’re not constrained by preconceived notions of how data should be related, but can finally understand how it truly is related. Analyze, reveal, collaborate and act.

Qlik lets you turn data into insights across all aspects of your business.’] [/simple_tooltip]

Customer survey

[simple_tooltip content=’Ask your customers! Find out what your customers think about dealing with your company. In real time! Every day! Your customers’ opinions lay the foundations for long-term, lucrative relationships. Our web-based survey solutions improve customer experiences and create loyalty.’][/simple_tooltip]

[simple_tooltip content=’Quicksearch is a survey company with influences from communication, management consulting and IT. By combining competences from multiple disciplines we can develop complete solutions that are simple to adjust to your operations. We have developed solutions for continuous customer and employee surveys that are a combination of systems, survey competence and communication.’] [/simple_tooltip]

[simple_tooltip content=’Qualtrics is the most trusted enterprise research platform in the world with over 8,500 brands and 99 of the top 100 business schools using Qualtrics to make the most critical decisions.’] [/simple_tooltip]

CRM

[simple_tooltip content=’Build more meaningful and lasting relationships and connect with your customers across sales, customer service, marketing, communities, apps and analytics.’] [/simple_tooltip]

[simple_tooltip content=’SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market.’] [/simple_tooltip]

[simple_tooltip content=’Customer engagement through CRM systems

Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement by Microsoft Dynamics helps companies create long-term relationships with their customers by delivering exceptional experiences based on knowledge and trust.’] [/simple_tooltip]

Single Sign On (SSO) / Multifactor Authentication

[simple_tooltip content=’Defense In Depth with Multifactor Authentication

Over 50% of users admit to reusing the same password for multiple services, so even if your authentication system follows all the best practices, a compromised account elsewhere can lead to unauthorized access in your system.With multifactor authentication, even if the user’s password is compromised- the bad guys can’t get in.

Auth0’s identity and management platform provides greater control, superior security, and ease of use. Single Sign On (SSO) whether through enterprise federation, social login, or username and password authentication, allows users to simply log in once and use all applications they have been granted access to.’] [/simple_tooltip]

Others

[simple_tooltip content=’ScannerVision is a solution to automate document workflows, which capturesprocesses and stores scanned documents as well as documents generated by other applications. Enables you to scan your offline document directly into the Cention 360 view as errands. Include even your offline flows into your digital omni-channel system.’][/simple_tooltip]

[simple_tooltip content=’Smart Refill develops and promotes smart mobile services that make life a little simpler for everyone.

We are an established development company with very high requirements for user-friendliness and security. In addition, we are of course PCI Level 1 certified. The bridge between useable solution and better business for our customers works with Smart Refill; whether we are developing mobile services for banks and mobile phone operators or for companies wanting to build efficient systems for their customer information.’] [/simple_tooltip]