Omnichannel

The Power of an Omni-channel Communication Platform To some businesses, bundling together the perfect solution can be confusing or complicated. To overcome this, why not us a smarter solution that has all the communication channels needed, housed in one platform? It's called Omnichannel. Businesses can’t settle for just any omnichannel communication platform. Previously, communications tech companies come up with overly…

0 Comments

Why Switch to Cention?

Have you been searching endlessly for a modern software that delivers an unforgettable customer experience? You’ve finally met your match! Why Cention? Question no more. We built a platform that gives your business everything it needs to communicate with your customers. Cention is changing the way your business interact. Whether customers are reaching out from calls, email, SMS, chat, social…

0 Comments

Improving Contact Center Culture

Working as an agent at a contact center is a tough job for anyone. It’s no surprise the contact center industry has a high employee turnover and job dissatisfaction. Agents never know when an incoming interaction is coming in. Now combine that with high stress, long hours, minimal opportunities for advancement and seasonal fluctuations. How can businesses improve their contact…

0 Comments

Tips for Great Customer Support

Every great business has to have a great customer support. If you don’t emphasize going above and beyond for your customers, you’re doing something wrong. It doesn’t matter how great your product or service is, creating a memorable customer experience is key. Below are a few ways to help you develop a strategy that will boost the success of your…

0 Comments

Errand Handling

What is errand handling? Errand Handling, also known as ticket handling is an electronic ticketing system that helps businesses respond to their customer requests and queries at a faster and more efficient rate. Errands come in a variety of forms such as voice, chat, email, sms or web forms. Each errand represents a task or an activity that is captured…

0 Comments
Close Menu

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close