Cention Quick Facts.
Cention was founded in late 1999, a pioneer in knowledge management applications for the industry.
The mission was to help companies migrate over from being pure Call Centers to becoming Contact centers, handling the online channels (Non-voice). At later years now that these channels become just as mainstream as voice, the mission is to streamline all channels into one workflow system and handle them in a uniform way, whether its Email, Chat, Social media requests or web-forms.
Cention Contact center was released in its first version early 2000 and was one of the first products to give agents suggestions on answers provided to them automatically using a self-learning knowledgebase.
In August 2007, Cention finalized the acquisition of Askology AB, with patented technology researched and developed for over 15 years at the Swedish Royal Institute of Technology for matching language patterns (Natural Language Processing) making Cention one of the Leaders in Automated Correspondence on-line.
Cention is today a key player on the market, working in global partnerships with many of the major voice providers like Enghouse Interactive, Puzzel, Interactive Intelligence and Mitel.
Through Cention’s extensive partner network we have coverage in all European markets, the Americas and Asia.
Cention Group consist of:
|Cention Group S/B||HQ||Malaysia|
|Cention S/B||APAC, Global support & partnerships||Malaysia|
|Cention Philippines||Domestic sales and support||Philippines|
Cention supports customers in over 50 countries with thousands of agents processing millions of errands every month. Cention has a proven track record of industry excellence for almost 20 years.