Cention

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mail

Email

Handle all your email flows through Cention, route on account level. Fetch from anywhere. Integrated into the powerfull errand handling that gives your users the tools they need. Everything from Automated translations to knowledge bases and more. Emails is one of our oldest channels first launched in 2000 we have years of customer driven development into this to facilitate your needs.

chat

Chat

Live chat is growing to replace phone-calls for some interactions. It is a superior channel to engage with customers at the decision making moments online.

Track, capture and engage your visitors through chat. Give real-time support to them in an intelligent way to boost your sales and services.

social-media

Social Media

We currently integrate with these channels:

  • Facebook

    Your company page, PM, adds and … (forgot the rating word for fb pages).

  • Instagram

    Engage with your customers over Instagram.

  • Line

    Engage with your customers over Line.

  • LinkedIn

    Start responding to your company LinkedIn-page in a structured way.

  • Twitter

    We offer service through Twitter.

  • VK

    The top social media channel in Russia. Cention is the first global contact center provider that provides a ready connector VK. If Russia is one of your markets, this is the place to be.

sms

SMS

Our services for SMS include either hosted gateways with our partners or you can use your own, we got full support for the SMPP protocol right at your fingertips.

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